Orders from foreign countries are VAT-exempt. In case of extra-EU countries a custom bill with exit visa is needed for VAT-exemption.
euro 500.00, except for clients with ongoing orders with a total amount higher than euro 500.00.
In case of orders with an amount lower than euro 500.00, the customer will be charged with a 20.00 euro contribution for “order management expenses”.
TERMS OF DELIVERY
Prices are intended Ex Works, according to Incoterms 2010. Any different request (e.g. DAP) and eventual surcharges will be evaluated by NAPOLEON from time to time.
In cardboard boxes included in the sale price, or in any other packaging suitable for avoiding damages or deterioration of the goods. If the goods are delivered on pallets, a fee will be charged for each pallet: euro 12.50 for pallet sized 120×80 cm or 120×100 cm (fumigated or not), euro 18.70 for pallet sized 150×80 cm.
Payments are considered valid only if effected directly to our head offices in Oderzo and made in advance by Swift transfer.
CLAIMS AND RETURNED GOODS
Any claim for non-compliant products must be notified in writing to NAPOLEON within 8 days from the receipt of the goods (1 year in case of hidden defects); the claim should be completed by detailed description and photographic evidence.
Any claim for wrong items or quantities differing from the purchase order must be notified in writing to NAPOLEON within 3 days from the receipt of the goods.
If the claim will be approved and justified by NAPOLEON, the company will evaluate the proper solution for each case: an adequate discount on the amount of the invoice of the relative order, the replacing of nonconforming products or wrong items, the termination of the contract, the return of the exceeded quantities to NAPOLEON (with delivery terms to be preventively agreed) or an adequate discount on the amount of the invoice of the relative order.
It is understood that returns will be accepted only in original and complete packs, and only with prior approval in writing by NAPOLEON.
WARRANTIES AND LIABILITIES
NAPOLEON only guarantees that the products are manufactured with care, according to their technical specifications and in compliance with the quality standards set for the product category. NAPOLEON disclaims any liability and makes no warranties regarding the suitability of the products for a specific intent or purpose pursued by the customer. In any case, NAPOLEON will not be liable for any defect and/or damage caused to the products by acts of God or other external causes, or in case the customer has arranged or fulfilled:
Similarly NAPOLEON assumes no liability for damages suffered by the end customer because of non-fulfillments attributable to the direct customer.
NAPOLEON will not be liable for failed or not proper fulfillment of the obligations related to the order and/or to these general terms of sale, and the customer shall not be entitled to request the cancellation of the order and/or compensation for damages, if you were to check one or more of the following causes:
It is expressly excluded any liability of NAPOLEON for indirect damage, loss of image, loss of earnings, loss of profits, loss of business, or for any indirect consequence of defects of the products.
NAPOLEON will respond in no case for lack of performance of the products produced.
These general terms of sale can be modified by NAPOLEON simply through a written communication.
For further information please contact NAPOLEON Customer Service.